Shipping policy

Thank you for visiting and shopping at Green Haven Home (woolivren.co.uk). Below are the full terms and conditions that constitute our comprehensive Shipping Policy.

1. Shipping Destination & Coverage

Green Haven Home operates exclusively within the United Kingdom. All orders are shipped from approved fulfillment facilities directly to valid residential or business delivery addresses across England, Scotland, Wales, and Northern Ireland. We do not currently process or ship international orders outside of the UK.

2. Shipping Rates & Options

To ensure an effortless shopping experience, we offer transparent shipping pricing without hidden costs or extra charges at checkout:

  • Standard UK Shipping: FREE (£0.00) on all orders, regardless of total cart value or destination within the UK.

3. Order Processing, Cut-off Times & Delivery Schedule

All orders are processed, packed, and dispatched on standard working business days (Monday through Friday, excluding official UK bank holidays).

  • Daily Order Cut-off Time: 5:00 PM (GMT - Greenwich Mean Time, London). Orders placed prior to 5:00 PM GMT will begin processing on the same business day. Orders placed after 5:00 PM GMT will begin processing on the following business day.

  • Order Processing / Handling Time: 1 to 2 business days (Monday to Friday).

  • Carrier Transit Time: 3 to 6 business days (Monday to Friday).

  • Total Estimated Delivery Time: 4 to 8 business days across all standard destinations.

Disclaimer: Total delivery estimates are provided as reasonable operational guidelines and do not constitute absolute guaranteed arrival dates. Carrier operations may occasionally experience unexpected delays due to extreme weather, postal strikes, or peak holiday volumes.

4. Order Tracking & Status Updates

Upon dispatch of your package from our warehouse, you will receive an automated Shipping Confirmation Email containing your official carrier tracking number and a link to trace your parcel in real-time. Please allow 24 to 48 hours for the tracking information to update on the carrier's portal.

5. Damaged, Lost, or Missing Packages

If your package arrives visibly damaged, or if tracking indicates that your parcel was delivered but you have not received it:

  1. Retain all packaging materials and damaged goods.

  2. Immediately contact our customer care team at contact@woolivren.co.uk with your order number.

  3. We will initiate an inquiry with the courier service and arrange a replacement or full refund as appropriate.

6. Shipping Address Changes & Address Accuracy

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate. If you notice an error in your delivery address, please contact us within 2 hours of placing your order at contact@woolivren.co.uk. Once an order has entered handling or transit, address modifications cannot be made.

7. Contact Information

For any questions regarding our shipping operations, please contact us directly:

  • Legal Business Name: Green Haven Home

  • Brand / Niche: Woolivren

  • Website: woolivren.co.uk

  • Email: contact@woolivren.co.uk

  • Phone Number: +44 7882 778962

  • Physical Address: 84 LOWFIELD ROAD, Caversham, Reading, RG4 6PG, United Kingdom