Privacy policy

This Privacy Policy describes how Green Haven Home (woolivren.co.uk, "we", "us", or "our") collects, uses, protects, and discloses your personal information when you visit, interact with, or make a purchase from our website. We are committed to maintaining the highest standards of user privacy and adhering strictly to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you browse our website or place an order, we collect specific categories of personal data necessary to provide our services:

  • Personal Details: Full name, billing address, shipping address, email address, phone number.

  • Payment Data: Payment card details (processed securely via encrypted third-party payment gateways; we do not store raw credit card numbers on our servers).

  • Device & Usage Details: IP address, browser type, operating system, referrer URL, pages viewed, time spent on pages, and cookie identifiers.

2. How We Use Your Information

We utilize the personal information collected for the following legitimate business purposes:

  • Order Fulfillment: To process transactions, organize shipping, deliver orders, and send order updates and invoice receipts.

  • Customer Support: To address inquiries, resolve product issues, and handle return or refund requests.

  • Fraud Prevention: To monitor transactions for potential risk, fraud, and unauthorized billing.

  • Website Improvement: To evaluate customer interaction, optimize site performance, and improve product offerings.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information solely with trusted service providers who assist us in operating our business:

  • E-Commerce Platform: Shopify (for hosted infrastructure and secure order processing).

  • Payment Processors: PCI-DSS compliant credit/debit card processing gateways.

  • Fulfillment & Logistics: Courier services and shipping partners responsible for delivering your orders within the UK.

4. Data Retention & Security

We maintain appropriate organizational and technical measures to protect your personal information against loss, misuse, or unauthorized access. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal accounting obligations, or resolve disputes.

5. Your Legal Rights Under UK GDPR

As a resident of the United Kingdom, you possess the following rights regarding your data:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal details.

  • Right to Erasure: Request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Request restrictions on how we process your personal data.

To exercise any of these rights, please contact our privacy compliance team at contact@woolivren.co.uk.

6. Contact Information

For any questions or concerns regarding our privacy practices, please contact us directly:

  • Legal Business Name: Green Haven Home

  • Brand / Niche: Woolivren

  • Website: woolivren.co.uk

  • Email: contact@woolivren.co.uk

  • Phone Number: +44 7882 778962

  • Physical Address: 84 LOWFIELD ROAD, Caversham, Reading, RG4 6PG, United Kingdom